Shipping

We ship out orders Mon-Thurs. Any order (including subscriptions) placed on Thursday, Friday, Saturday or Sunday will be processed and shipped out on Monday. It can take up to 48 hours to process your order. Shipping times vary depending on your location and national holidays (and the pandemic has caused unusual shipping delays). We are not responsible for shipments once they have left our facility but our production team is always available to help you figure out a solution to a lost package.

You will receive an order notification when you place your order and a shipping notification when your order ships. We recommend downloading and using the Shop App to track your order and receive push notifications when it has been delivered. Please contact us if you did not receive a notification within 48 hours of placing your order.

Email us at info@puffcoffee.com

Returns

We cannot accept returns or refunds on coffee beans but we can make you happy so contact us if you have any problems with your coffee order.

For all non-coffee items, if you are not satisfied with your purchase for any reason, contact us and we will arrange a return or refund for defective, unused or damaged items. Please email us with an image of your item that clearly shows a defect or transit damage along with your original order number.

Gift Cards

Only in the shop, in real life.

Payments

We accept Visa, Mastercard, American Express, Discover, Shopify Pay, Apple Pay, Google Pay, Amazon Pay & Paypal Express Checkout.